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格式从大到小填写并标明具体楼层和门牌号\u003c/span\u003e，否则物流有权不送上楼。如物流公司未按收货地址履行送货入户或者收取额外费用的，请联系在线客服予以解决。\u003cbr /\u003e\n3、地址较偏辟（如一些岛屿或交通阻塞地方），可能需要客户自提，请慎拍，退货需要客户承担退回运费。\u003c/p\u003e\n","SupportModuleId":1},{"strSupportModuleName":"关于退换货","strSupportContent":"# 关于退换货\n#### \u003cspan style='color:#0092D7'\u003e**退货标准**\u003c/span\u003e\n1、签收后\u003cspan style='color:#FF0000'\u003e7日内\u003c/span\u003e在不影响二次销售的情况下，可接受无理由退货，产品退回运费需用户承担,详情请咨询客服。\n2、签收后\u003cspan style='color:#FF0000'\u003e15日内\u003c/span\u003e产品质量问题，可通过美的维修网点或联系在线客服，鉴定产品质量问题，并联系在线客服咨询换货。\n3、商家不支持不同品类或不同型号间的换货，换货仅支持同型号产品。\n\u003ctable\u003e\n    \u003ctr\u003e\n        \u003ctd style=\"width:120px;\"\u003e\u003cstrong\u003e\u003ccenter\u003e原因\u003c/td\u003e \n        \u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e类别\u003c/td\u003e \n\t\u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e支持7天（含）退换货\u003c/td\u003e \n\t\u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e支持15天（含）换货\u003c/td\u003e \n\t\u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e客户是否承担运费\u003c/td\u003e \n\t\u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e所需凭证\u003c/td\u003e \n   \u003c/tr\u003e\n    \u003ctr\u003e\n        \u003ctd rowspan=\"2\"\u003e\u003ccenter\u003e客户原因\u003c/td\u003e    \n        \u003ctd \u003e\u003ccenter\u003e已签收无理由退货\u003c/td\u003e \n\t\u003ctd \u003e\u003ccenter\u003e√\u003c/td\u003e \n\t\u003ctd \u003e\u003ccenter\u003e×\u003c/td\u003e \n\t\u003ctd \u003e\u003ccenter\u003e是\u003c/td\u003e \n\t\u003ctd \u003e\u003ccenter\u003e无\u003c/td\u003e \t \n    \u003c/tr\u003e\t\n    \u003ctr\u003e\n        \u003ctd \u003e\u003ccenter\u003e未签收无理由退货\u003c/td\u003e  \n\t\u003ctd \u003e\u003ccenter\u003e√\u003c/td\u003e \n\t\u003ctd \u003e\u003ccenter\u003e×\u003c/td\u003e \n\t\u003ctd \u003e\u003ccenter\u003e是\u003c/td\u003e \n\t\u003ctd \u003e\u003ccenter\u003e无\u003c/td\u003e \n    \u003c/tr\u003e\n\u003ctr\u003e\n        \u003ctd \u003e\u003ccenter\u003e非客户原因\u003c/td\u003e  \n \t\u003ctd \u003e\u003ccenter\u003e质量问题\u003c/td\u003e\n \t\u003ctd \u003e\u003ccenter\u003e√\u003c/td\u003e\n \t\u003ctd \u003e\u003ccenter\u003e√\u003c/td\u003e\n\t \u003ctd \u003e\u003ccenter\u003e否\u003c/td\u003e\n\t \u003ctd \u003e\u003ccenter\u003e照片/视频/检测报告\u003c/td\u003e\n    \u003c/tr\u003e\n\u003c/table\u003e\n\n#### \u003cspan style='color:#0092D7'\u003e**退货提示**\u003c/span\u003e\n1、如需退换货，请先\u003cspan style='color:#FF0000'\u003e联系商家客服申请退换货\u003c/span\u003e，经客服确认后再进行退回；如不联系并自主退回，退换货信息填写不完整无法确认客户信息的包裹，或发到付的包裹，商家一律拒收或作无主处理，造成的损失由退货方承担。\n2、退换货产品需要售后网点联系客户拉货。\n3、所有的退货、换货，\u003cspan style='color:#FF0000'\u003e需保证产品的包装、泡沫、赠品、配件、说明书、发票等的完整性\u003c/span\u003e，如产品退回有损，客户需给予商家相应赔偿。（换货无需寄回赠品、发票）\n\n#### \u003cspan style='color:#0092D7'\u003e**退换货涉及的运费等标准**\u003c/span\u003e\n\n\u003ctable\u003e\n\u003ctr\u003e\n    \u003ctd style=\"width:100px;\"\u003e\u003ccenter\u003e\u003cstrong\u003e品类\u003c/td\u003e\n    \u003ctd style=\"width:100px;\"\u003e\u003ccenter\u003e\u003cstrong\u003e规格\u003c/td\u003e\n    \u003ctd style=\"width:130px;\"\u003e\u003ccenter\u003e\u003cstrong\u003e签收前\u003c/br\u003e（单台）\u003c/td\u003e\n    \u003ctd style=\"width:130px;\"\u003e\u003ccenter\u003e\u003cstrong\u003e签收后\u003c/br\u003e（单台）\u003c/td\u003e\n    \u003ctd\u003e\u003ccenter\u003e\u003cstrong\u003e退货注意事项\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n   \u003ctd\u003e\u003ccenter\u003e滚筒、波轮、双缸、干衣机等\u003c/td\u003e\n    \u003ctd\u003e\u003ccenter\u003e所有型号\u003c/td\u003e\n    \u003ctd\u003e\u003ccenter\u003e成交金额5.8%\n（上限160元，下限44元）\u003c/td\u003e\n    \u003ctd\u003e\u003ccenter\u003e成交金额8%\n（上限200元，下限60元）\u003c/td\u003e\n    \u003ctd rowspan=\"4\"\u003e1.\t质量问题退货运费由商家承担；\u003c/br\u003e\n2.非质量问题退货运费及运输风险由客户承担；\u003c/br\u003e\n3.产品需退回至售后单的仓库地址信息或客服提供的信息；\u003c/br\u003e签收后7天无理由退货需客户自行承担运费；\u003c/br\u003e\n4.所有的退货需保证产品、包装、泡沫、赠品、配件、说明书、发票的完整性；\n\u003c/td\u003e\n\u003c/tr\u003e\n\n\u003c/table\u003e","strSupportContentHtml":"\u003ch1\u003e\u003ca id=\"_0\"\u003e\u003c/a\u003e关于退换货\u003c/h1\u003e\n\u003ch4\u003e\u003ca id=\"spanspan_1\"\u003e\u003c/a\u003e\u003cspan\u003e\u003cstrong\u003e退货标准\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\n\u003cp\u003e1、签收后\u003cspan\u003e7日内\u003c/span\u003e在不影响二次销售的情况下，可接受无理由退货，产品退回运费需用户承担,详情请咨询客服。\u003cbr /\u003e\n2、签收后\u003cspan\u003e15日内\u003c/span\u003e产品质量问题，可通过美的维修网点或联系在线客服，鉴定产品质量问题，并联系在线客服咨询换货。\u003cbr /\u003e\n3、商家不支持不同品类或不同型号间的换货，换货仅支持同型号产品。\u003c/p\u003e\n\u003ctable\u003e\n    \u003ctr\u003e\n        \u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e原因\u003c/td\u003e \n        \u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e类别\u003c/td\u003e \n\t\u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e支持7天（含）退换货\u003c/td\u003e \n\t\u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e支持15天（含）换货\u003c/td\u003e \n\t\u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e客户是否承担运费\u003c/td\u003e \n\t\u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e所需凭证\u003c/td\u003e \n   \u003c/tr\u003e\n    \u003ctr\u003e\n        \u003ctd rowspan=\"2\"\u003e\u003ccenter\u003e客户原因\u003c/td\u003e    \n        \u003ctd\u003e\u003ccenter\u003e已签收无理由退货\u003c/td\u003e \n\t\u003ctd\u003e\u003ccenter\u003e√\u003c/td\u003e \n\t\u003ctd\u003e\u003ccenter\u003e×\u003c/td\u003e \n\t\u003ctd\u003e\u003ccenter\u003e是\u003c/td\u003e \n\t\u003ctd\u003e\u003ccenter\u003e无\u003c/td\u003e \t \n    \u003c/tr\u003e\t\n    \u003ctr\u003e\n        \u003ctd\u003e\u003ccenter\u003e未签收无理由退货\u003c/td\u003e  \n\t\u003ctd\u003e\u003ccenter\u003e√\u003c/td\u003e \n\t\u003ctd\u003e\u003ccenter\u003e×\u003c/td\u003e \n\t\u003ctd\u003e\u003ccenter\u003e是\u003c/td\u003e \n\t\u003ctd\u003e\u003ccenter\u003e无\u003c/td\u003e \n    \u003c/tr\u003e\n\u003ctr\u003e\n        \u003ctd\u003e\u003ccenter\u003e非客户原因\u003c/td\u003e  \n \t\u003ctd\u003e\u003ccenter\u003e质量问题\u003c/td\u003e\n \t\u003ctd\u003e\u003ccenter\u003e√\u003c/td\u003e\n \t\u003ctd\u003e\u003ccenter\u003e√\u003c/td\u003e\n\t \u003ctd\u003e\u003ccenter\u003e否\u003c/td\u003e\n\t \u003ctd\u003e\u003ccenter\u003e照片/视频/检测报告\u003c/td\u003e\n    \u003c/tr\u003e\n\u003c/table\u003e\n\u003ch4\u003e\u003ca id=\"spanspan_39\"\u003e\u003c/a\u003e\u003cspan\u003e\u003cstrong\u003e退货提示\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\n\u003cp\u003e1、如需退换货，请先\u003cspan\u003e联系商家客服申请退换货\u003c/span\u003e，经客服确认后再进行退回；如不联系并自主退回，退换货信息填写不完整无法确认客户信息的包裹，或发到付的包裹，商家一律拒收或作无主处理，造成的损失由退货方承担。\u003cbr /\u003e\n2、退换货产品需要售后网点联系客户拉货。\u003cbr /\u003e\n3、所有的退货、换货，\u003cspan\u003e需保证产品的包装、泡沫、赠品、配件、说明书、发票等的完整性\u003c/span\u003e，如产品退回有损，客户需给予商家相应赔偿。（换货无需寄回赠品、发票）\u003c/p\u003e\n\u003ch4\u003e\u003ca id=\"spanspan_44\"\u003e\u003c/a\u003e\u003cspan\u003e\u003cstrong\u003e退换货涉及的运费等标准\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\n\u003ctable\u003e\n\u003ctr\u003e\n    \u003ctd\u003e\u003ccenter\u003e\u003cstrong\u003e品类\u003c/td\u003e\n    \u003ctd\u003e\u003ccenter\u003e\u003cstrong\u003e规格\u003c/td\u003e\n    \u003ctd\u003e\u003ccenter\u003e\u003cstrong\u003e签收前\u003c/br\u003e（单台）\u003c/td\u003e\n    \u003ctd\u003e\u003ccenter\u003e\u003cstrong\u003e签收后\u003c/br\u003e（单台）\u003c/td\u003e\n    \u003ctd\u003e\u003ccenter\u003e\u003cstrong\u003e退货注意事项\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n   \u003ctd\u003e\u003ccenter\u003e滚筒、波轮、双缸、干衣机等\u003c/td\u003e\n    \u003ctd\u003e\u003ccenter\u003e所有型号\u003c/td\u003e\n    \u003ctd\u003e\u003ccenter\u003e成交金额5.8%\n（上限160元，下限44元）\u003c/td\u003e\n    \u003ctd\u003e\u003ccenter\u003e成交金额8%\n（上限200元，下限60元）\u003c/td\u003e\n    \u003ctd rowspan=\"4\"\u003e1.\t质量问题退货运费由商家承担；\u003c/br\u003e\n2.非质量问题退货运费及运输风险由客户承担；\u003c/br\u003e\n3.产品需退回至售后单的仓库地址信息或客服提供的信息；\u003c/br\u003e签收后7天无理由退货需客户自行承担运费；\u003c/br\u003e\n4.所有的退货需保证产品、包装、泡沫、赠品、配件、说明书、发票的完整性；\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/table\u003e","SupportModuleId":2},{"strSupportModuleName":"关于发票","strSupportContent":"1、默认开具**普通增值税电子发票**。\u003cspan style='color:#FF0000'\u003e电子发票在发货后3个工作日内，将以短信或邮箱的形式发送到下单人手机；如遇618、11.11等大促期间，在发货后8个工作日内，将以短信的形式发送到下单人手机，或者发送到邮箱；如遇税务系统升级或其他特殊情况，以公告或通知等为准。\u003c/span\u003e请注意查收，感谢您的支持！\n如未收到发票请联系商家客服帮您解决，感谢您的信任和支持！\n\n2、\u003cspan style='color:#0092D7'\u003e**纸质发票**\u003c/span\u003e：\n（1）为响应国务院以及国家税务总局关于加快电子发票推广应用的决策部署，自2020年1月1日起不再对消费者开具纸质增值税普通发票（空气净化器滤网除外），一律更新为开具增值税电子普通发票；\n\n（2）增值税电子普通发票的法律效力、基本用途、基本使用规定等与税务机关监制的普通发票相同，如需要纸质发票，可自行打印增值税电子普通发票的版式文件；\n\n（3）空气净化器滤网默认开具普通增值税纸质发票，在发货后3个工作日内寄出；如遇618、双十一等大促期间，发票在发货后8个工作日内寄出；如遇税务系统升级或其他特殊情况，以公告为准。\n\n3、商家所售产品为全新正品，品质保证：**开票公司为美的集团电商公司、美的集团旗下事业部、美的集团授权经销商、其他合作供货商等**，具体以实际开出为准。\n\n4、\u003cspan style='color:#0092D7'\u003e**发票金额**\u003c/span\u003e：\n开具的发票金额为商品实付金额（含税价格），不含礼品卡、家装基金、延保费、赠品或附带物件等。发票默认商品明细，暂不支持发票内容修改。\n\n5、\u003cspan style='color:#0092D7'\u003e**发票抬头**\u003c/span\u003e：\n发票抬头**默认为“个人”**，如需开具企业抬头的电子发票，请在付款前修改发票明细，选择“**企业**”，**必须要填写纳税人识别号**。\n\n6、\u003cspan style='color:#0092D7'\u003e**关于增值税专用发票**\u003c/span\u003e：\n（1）若需开增值税专用发票，请在下单时，发票选项选择“**增值税专用发票**”，并录入以下增值税专用发票资质信息和发票收件信息：\n**a、单位名称（必须是您公司营业执照上的全称）**\n**b、纳税人识别号（在营业执照（副本）一般为18位，请仔细核对后输入）** \n**c、开户银行名称（必须是您公司银行开户许可证上的开户银行）** \n**d、开户银行账号（必须是您公司开户许可证上的银行账号）**\n**e、单位注册地址（必须是您公司营业执照上的注册地址）**\n**f、单位电话（请提供能与您公司保持联系的有效电话）**\n**g、收票人姓名（请填写发票的收件人）**\n**h、收票人电话（请填写可以联系到发票收件人的手机号码）**\n**i、配送地址（请填写发票的收件地址）**\n注意：填写时请务必确保相关信息的真实性和准确性，将根据您所提供的信息开具增值税专用发票，如因填写失误造成发票开具错误，不提供重新开具增值税专用发票的服务。\n\n（2）增值税专用发票\u003cspan style='color:#FF0000'\u003e在提供专票资质信息并确认收货后16个工作日内寄出；如遇税务系统升级或其他特殊情况，以公告为准\u003c/span\u003e。寄出后（即16个工作日之后）可咨询在线客服获取发票寄出物流单号。\n如未收到发票请联系商家客服帮您解决，感谢您的信任和支持！\n\n（3）根据国家税法及发票管理相关规定，任何单位和个人不得要求他人为自己开具与实际经营业务情况不符的增值税专用发票【包括并不限于a.在没有货物采购或者没有接受应税劳务的情况下要求他人为自己开具增值税专用发票；b.虽有货物采购或者接受应税劳务但要求他人为自己开具数量或金额与实际情况不符的增值税专用发票】，否则属于“虚开增值税专用发票”。\n***商家主要为消费者零星购买提供增值税专用发票，如需大批量购买请经批量购买渠道购买并出具增值税专用发票。**\n\n（4）本平台是以生活消费为目的的个人用户进行零售交易的平台。如需进行企业采购的客户，可通过美的商城企业采购平台进行企业集中采购。\u003cspan style='color:#FF0000'\u003e针对以个人用户名义进行企业采购的订单（如：以多个个人用户名义下单，但各订单均要求同一的收货地址或发票抬头，且一个月内采购大家电数量超过10台/小家电数量超过20台），商家有权取消相应订单。\u003c/span\u003e如有企业采购需要的，请联系在线客服沟通。\n\n7、2019年4月1日起发货的订单，\u003cspan style='color:#FF0000'\u003e发票税率由16％变更为13％\u003c/span\u003e。\n","strSupportContentHtml":"\u003cp\u003e1、默认开具\u003cstrong\u003e普通增值税电子发票\u003c/strong\u003e。\u003cspan style='color:#FF0000'\u003e电子发票在发货后3个工作日内，将以短信或邮箱的形式发送到下单人手机；如遇618、11.11等大促期间，在发货后8个工作日内，将以短信的形式发送到下单人手机，或者发送到邮箱；如遇税务系统升级或其他特殊情况，以公告或通知等为准。\u003c/span\u003e请注意查收，感谢您的支持！\u003cbr /\u003e\n如未收到发票请联系商家客服帮您解决，感谢您的信任和支持！\u003c/p\u003e\n\u003cp\u003e2、\u003cspan style='color:#0092D7'\u003e\u003cstrong\u003e纸质发票\u003c/strong\u003e\u003c/span\u003e：\u003cbr /\u003e\n（1）为响应国务院以及国家税务总局关于加快电子发票推广应用的决策部署，自2020年1月1日起不再对消费者开具纸质增值税普通发票（空气净化器滤网除外），一律更新为开具增值税电子普通发票；\u003c/p\u003e\n\u003cp\u003e（2）增值税电子普通发票的法律效力、基本用途、基本使用规定等与税务机关监制的普通发票相同，如需要纸质发票，可自行打印增值税电子普通发票的版式文件；\u003c/p\u003e\n\u003cp\u003e（3）空气净化器滤网默认开具普通增值税纸质发票，在发货后3个工作日内寄出；如遇618、双十一等大促期间，发票在发货后8个工作日内寄出；如遇税务系统升级或其他特殊情况，以公告为准。\u003c/p\u003e\n\u003cp\u003e3、商家所售产品为全新正品，品质保证：\u003cstrong\u003e开票公司为美的集团电商公司、美的集团旗下事业部、美的集团授权经销商、其他合作供货商等\u003c/strong\u003e，具体以实际开出为准。\u003c/p\u003e\n\u003cp\u003e4、\u003cspan style='color:#0092D7'\u003e\u003cstrong\u003e发票金额\u003c/strong\u003e\u003c/span\u003e：\u003cbr /\u003e\n开具的发票金额为商品实付金额（含税价格），不含礼品卡、家装基金、延保费、赠品或附带物件等。发票默认商品明细，暂不支持发票内容修改。\u003c/p\u003e\n\u003cp\u003e5、\u003cspan style='color:#0092D7'\u003e\u003cstrong\u003e发票抬头\u003c/strong\u003e\u003c/span\u003e：\u003cbr /\u003e\n发票抬头\u003cstrong\u003e默认为“个人”\u003c/strong\u003e，如需开具企业抬头的电子发票，请在付款前修改发票明细，选择“\u003cstrong\u003e企业\u003c/strong\u003e”，\u003cstrong\u003e必须要填写纳税人识别号\u003c/strong\u003e。\u003c/p\u003e\n\u003cp\u003e6、\u003cspan style='color:#0092D7'\u003e\u003cstrong\u003e关于增值税专用发票\u003c/strong\u003e\u003c/span\u003e：\u003cbr /\u003e\n（1）若需开增值税专用发票，请在下单时，发票选项选择“\u003cstrong\u003e增值税专用发票\u003c/strong\u003e”，并录入以下增值税专用发票资质信息和发票收件信息：\u003cbr /\u003e\n\u003cstrong\u003ea、单位名称（必须是您公司营业执照上的全称）\u003c/strong\u003e\u003cbr /\u003e\n\u003cstrong\u003eb、纳税人识别号（在营业执照（副本）一般为18位，请仔细核对后输入）\u003c/strong\u003e\u003cbr /\u003e\n\u003cstrong\u003ec、开户银行名称（必须是您公司银行开户许可证上的开户银行）\u003c/strong\u003e\u003cbr /\u003e\n\u003cstrong\u003ed、开户银行账号（必须是您公司开户许可证上的银行账号）\u003c/strong\u003e\u003cbr /\u003e\n\u003cstrong\u003ee、单位注册地址（必须是您公司营业执照上的注册地址）\u003c/strong\u003e\u003cbr /\u003e\n\u003cstrong\u003ef、单位电话（请提供能与您公司保持联系的有效电话）\u003c/strong\u003e\u003cbr /\u003e\n\u003cstrong\u003eg、收票人姓名（请填写发票的收件人）\u003c/strong\u003e\u003cbr /\u003e\n\u003cstrong\u003eh、收票人电话（请填写可以联系到发票收件人的手机号码）\u003c/strong\u003e\u003cbr /\u003e\n\u003cstrong\u003ei、配送地址（请填写发票的收件地址）\u003c/strong\u003e\u003cbr /\u003e\n注意：填写时请务必确保相关信息的真实性和准确性，将根据您所提供的信息开具增值税专用发票，如因填写失误造成发票开具错误，不提供重新开具增值税专用发票的服务。\u003c/p\u003e\n\u003cp\u003e（2）增值税专用发票\u003cspan style='color:#FF0000'\u003e在提供专票资质信息并确认收货后16个工作日内寄出；如遇税务系统升级或其他特殊情况，以公告为准\u003c/span\u003e。寄出后（即16个工作日之后）可咨询在线客服获取发票寄出物流单号。\u003cbr /\u003e\n如未收到发票请联系商家客服帮您解决，感谢您的信任和支持！\u003c/p\u003e\n\u003cp\u003e（3）根据国家税法及发票管理相关规定，任何单位和个人不得要求他人为自己开具与实际经营业务情况不符的增值税专用发票【包括并不限于a.在没有货物采购或者没有接受应税劳务的情况下要求他人为自己开具增值税专用发票；b.虽有货物采购或者接受应税劳务但要求他人为自己开具数量或金额与实际情况不符的增值税专用发票】，否则属于“虚开增值税专用发票”。\u003cbr /\u003e\n*\u003cstrong\u003e商家主要为消费者零星购买提供增值税专用发票，如需大批量购买请经批量购买渠道购买并出具增值税专用发票。\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e（4）本平台是以生活消费为目的的个人用户进行零售交易的平台。如需进行企业采购的客户，可通过美的商城企业采购平台进行企业集中采购。\u003cspan style='color:#FF0000'\u003e针对以个人用户名义进行企业采购的订单（如：以多个个人用户名义下单，但各订单均要求同一的收货地址或发票抬头，且一个月内采购大家电数量超过10台/小家电数量超过20台），商家有权取消相应订单。\u003c/span\u003e如有企业采购需要的，请联系在线客服沟通。\u003c/p\u003e\n\u003cp\u003e7、2019年4月1日起发货的订单，\u003cspan style='color:#FF0000'\u003e发票税率由16％变更为13％\u003c/span\u003e。\u003c/p\u003e\n","SupportModuleId":3},{"strSupportModuleName":"保修政策","strSupportContent":"## 安装与保修\n#### \u003cspan style='color:#0092D7'\u003e**关于保修**\u003c/span\u003e\n![洗衣机保修期.jpg](//pic.mdcdn.cn/pc/pic/202004/937375dd9e64e54d15189c8f047bf222.jpg)\n注：\n1、本平台洗衣机或干衣机一般家庭使用整机三年包修 (免上门费，免配件费免维修费)。\n2、非家庭使用的洗衣机或干衣机（如：洗衣房、洗浴中心、学校、部队、医院、公寓、酒店、招待所、企业等团体使用或营利用途），用户凭发票及包修凭证享有整机免费包修三个月，主要零部件免费包修一年的服务。\n\n**下列情况不属“三包”范围，特约服务网点可实行收费修理：**\n（1）因用户使用不当或保管不善而损坏的产品；\n（2）非我公司特约服务人员安装或维修造成损坏的产品；\n（3）没有有效购机证明的产品或购机证明经涂改的产品；\n（4）安装服务卡上登记的产品型号、机身编码与所维修产品的产品型号、机身编码不符的产品；\n（5）由于电源电压不稳或超出正常电压范围（198~243）VA.c.；或电源线路安装不符合国家电气安装要求而造成损坏的产品；\n（6）公司降价销售或者安装服务卡和机身上已印上“等外品”、“处理品”字样的产品；\n（7）不可抗拒的自然灾害造成损坏的产品；\n（8）超过规定包修期限的产品；\n（9）说明书指定不宜使用及使用方法不正确而造成损坏的产品。\n\n#### \u003cspan style='color:#0092D7'\u003e**关于特殊政策**\u003c/span\u003e\n（1）仅colmo品牌可享受此特殊政策；\n（2）新购机用户，以新购机的系统安装时间算起365天内（无法确定安装时间的以用户有效购机凭证为准），在正常使用情况下发生元件损坏（需进行备件更换维修）造成的产品质量性能故障，导致产品不能正常使用（需出具质检单），用户享有一次同型号换新服务；\n（3）以下不在“只换不修”试行保障范围：\na.意外或人为因素导致的产品损坏，如坠落、挤压、碰撞、液体接触、输入不合格电压等；\nb.附件配件、耗材、易损部件，如滤芯/网、遥控器、排水管、电源线、连接线等；\nc.未遵循产品使用说明安装、使用、维护、保养等造成的损坏，如动物啃咬、外部受冷或冻裂等；\nd.擅自拆卸、改装、由非厂家授权人员操作、移机、维修造成的问题等；\ne.由于不可抗拒因素（如火灾、地震、水灾等）而造成的故障或损坏。\n（4）包修期内提供免费移机服务（只负责拆卸和安装、不负责运输和搬运）；\n（5）免费清洗、保养（包修期内每年一次）。\n\n#### \u003cspan 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