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吸尘器的吸尘过程主要依靠高速风叶的强力抽吸。当电动机带动叶轮高速旋转时，叶轮的中间形成空气压力差，使集尘袋（筒）内产生负压。经起尘装置与吸尘器本体之间的密封管道连通，此负压也在起尘装置产生，灰尘与脏物便从起尘装置处吸入集尘袋（筒）内，经过过滤并收集后的气流在负压的作用下进入叶轮。高速旋转叶轮将进入的含有微尘的气流经过吸尘器本体后面的滤尘器滤掉微尘后排出吸尘器。 \n"},{"nFaqId":297,"nModuleId":25,"nFaqOrder":2,"strQuestion":"吸尘器的基本结构。","strAnswer":"吸尘器基本结构由起尘系统、吸尘通道、集尘室、电机室、排气通道和滤尘系统六部分组成。 \n（一）起尘系统 起尘系统即为工作原理中所述的地板刷、家具刷和扁吸等。 \n（二）吸尘通道 吸尘通道由加长管、调风手柄、软管及软管接头等组成，其作用为连接起尘系统与集尘室。 （三）集尘室 其作用是将含尘空气过滤，收集其中的灰尘。一般是由滤尘袋，外壳及盖板组成。 集尘室也称储尘室，是吸尘器内用以收集灰尘的部分。有的利用吸尘器的壳体部分兼作集尘室。如立式吸尘器的下筒体虽是整个吸尘器的支撑件，又兼作集尘室，当灰尘进入筒体后经过滤尘器的过滤，尘埃及脏物留在筒体内。当灰尘集满后，打开及取下上筒体及滤尘器，既可将灰尘及脏物倒掉。 \n（四）电机室 用来产生负压，为吸尘提供吸力。由电机及其支撑架，密封圈，外壳等组成。 对于一般的卧式机来说，集尘室和电机室通常是做成一体的，称为主机；吸尘通道的零件称为附件。\n（五）排气通道 排气通道其作用为将过滤干净的空气排出吸尘器本体，一般位于马达后面，与电机室做成一体。 \n（六）滤尘系统 滤尘系统也叫滤尘器或过滤网等，其作用顾名思义为过滤空气。 滤尘器是吸尘器中很重要的一部分，它把吸进的脏空气过滤或干净空气，经风机和电机出风口排出，从而保护了风机和电机因不受污染而损坏。 为了保护滤尘器有良好的滤尘效果，其结构必须符合下列要求：\n(1)滤尘的面积要大，空气的净化程度高。\n(2)微孔的直径与密度必须适宜，即能充分截挡灰尘和赃物，又能让空气顺利通过。 \n(3)滤尘器材料应有足够的强度，能承受风压而不致破损 （七）吸尘器的附件 吸尘器的常用的附件可分为两类，一类为连接附件，如软管，手柄，硬管（加长管），另一类为各种工作吸头，他们有扁吸头，地刷，圆刷。 "},{"nFaqId":298,"nModuleId":25,"nFaqOrder":3,"strQuestion":"吸尘器的智能滤芯是否可以用水清洗？","strAnswer":"智能滤芯（HEPA滤芯）：尘杯内的一个类似圆柱体的物件，内层是白色像纸一样的褶皱状的，外层是一层细细的金属网。宣传为高效智能过滤，作用是用来分离吸入的灰尘与空气，达到过滤清洁空气的目的。吸尘器滤芯清洗一般用清水清洗即可，至于多久清洗一次没有明确要求，是根据用户使用情况而定的，即用户觉得滤芯脏了，即可清洗。不建议使用化学试剂，一般化学试剂可能会对HEPA有轻微腐蚀，另外注意不能用硬刷子去刷，清洗后避免阳光下暴晒。具体更换时间未规定，（滤芯的使用寿命与产品寿命相当）一般用户觉得太脏了就可以联系维修部购买。"},{"nFaqId":299,"nModuleId":25,"nFaqOrder":4,"strQuestion":"吸尘器可拆卸的部件哪些可以用水清洗？","strAnswer":"布袋，地刷，扁吸，毛刷，硬管，软管，前置、后置滤网（非HEPA材质）都可以用水清洁，但清洗过后一定要等各种配件完全干后方可使用。"},{"nFaqId":300,"nModuleId":25,"nFaqOrder":5,"strQuestion":"有的吸尘器软管上面有一个口子可以开合的是干什么用的？","strAnswer":"弯形吸管上的开关是调节风量大小的，也就是调节吸力大小的，打开吸力会变小，不会有灰尘出来，关上吸力变大。举例说明:某用户在用吸尘器吸床单时由于吸头吸力过大导致床单被吸入，这时可以推开软管手柄上的按钮，使部分空气由这个孔进入就会减小吸头的吸力防止床单被吸入。"},{"nFaqId":301,"nModuleId":25,"nFaqOrder":6,"strQuestion":"吸尘器工作时电源线很烫是正常的吗？","strAnswer":"正常。产品功率大，电流也大，因此工作中不仅产品温度会急速升高，电线温度也是很高的。"},{"nFaqId":302,"nModuleId":25,"nFaqOrder":7,"strQuestion":"吸尘器工作时的声音是多少分贝？\n\n","strAnswer":"国标是功率为1000W的噪音为80分贝，超过1000W噪音就会相应增大，无具体数值。吸尘器噪音主要来自三方面：气动噪音，机械噪音和电磁噪音，而且电机为串激电机，转速都在20000~25000转/分，所以升音比较大。"},{"nFaqId":303,"nModuleId":25,"nFaqOrder":8,"strQuestion":"什么是无级调速？","strAnswer":"无极调速就是连续的，无档位的调速。“有极”调速是跳跃式的，1挡、2挡、3挡；给用户举个例子：一般的电风扇要启动都是要选择1、2或是3档电机才能工作，但是无极调速的吸尘器把调速开关放在任意的位置都可以自动控制电机的转速来工作。"},{"nFaqId":304,"nModuleId":25,"nFaqOrder":9,"strQuestion":"干湿两用的吸尘器，桶里要不要放水？吸进水该如何处理？","strAnswer":"干湿两用机使用前不用放水，只有使用水过滤的吸尘器才需要在工作前加入水。吸进水后由尘桶储蓄，直接倒出即可。"},{"nFaqId":305,"nModuleId":25,"nFaqOrder":10,"strQuestion":"布袋与纸袋有什么区别?哪种好？","strAnswer":"布袋的纤维结构要比纸袋密集，过滤效果相对要好一些。布袋可以水洗，一般可以洗3-5次，发现尘袋明显变薄时，就需要丢弃了。纸袋是一次性使用，比较方便，不需要单独倒尘。"},{"nFaqId":306,"nModuleId":25,"nFaqOrder":11,"strQuestion":"吸尘器可以吸水泥吗？","strAnswer":"所有吸尘器都严禁用来洗水泥、碳粉、石灰等物质。"},{"nFaqId":307,"nModuleId":25,"nFaqOrder":12,"strQuestion":"为什么吸了几次之后吸力就感觉没有刚开始时吸力大了，没什么吸力了？","strAnswer":"在电机正常运转的情况下吸力变小的原因、1可能是在进风的通道内有较大的物体堵塞。2可能是产品的HEPA网灰尘较多需要进行清理，如果水洗记得一定要凉干滤芯后在使用，吸力自然就会恢复。3如果你用的是尘杯机，还有可能是尘杯没有安装正确，安装错误也会导致吸力变小，还会导致电机内进入灰尘,影响电机寿命。4您如果使用的是尘袋式吸尘器，可能是尘袋内的纸屑垃圾太多，此时需要把尘袋内的垃圾清理掉后使用。"},{"nFaqId":308,"nModuleId":25,"nFaqOrder":13,"strQuestion":"桶式吸尘器使用中外部有点烫，是否正常？","strAnswer":"吸尘器工作的时候电机是会发热的，所以工作一段时间后机身发热是正常的。电机温度不会高于95-115度，这是机器的过热保护温度，超过这个温度机器会自动断电保护。"},{"nFaqId":309,"nModuleId":25,"nFaqOrder":14,"strQuestion":"美的吸尘器使用中会刮伤地板吗？","strAnswer":"美的吸尘器的软轮是专门为中国地板设计的,主要采用的是软质天然橡胶，会起到很好的保护地板的作用，不会刮伤家里的木地板。 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/\u003e\n3、地址较偏辟（如一些岛屿或交通阻塞地方），可能需要客户自提，请慎拍，退货需要客户承担退回运费。\u003c/p\u003e\n\u003ch4\u003e\u003ca id=\"spanspan_17\"\u003e\u003c/a\u003e\u003cspan\u003e\u003cstrong\u003e验货签收\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\n\u003cp\u003e1、商家销售商品为全新未开封，您签收商品时，\u003cspan\u003e请核实产品型号信息与您订购的产品是否一致，产品包装是否完好无损\u003c/span\u003e，如有破损请拍照后直接拒收，并及时联系商家在线客服。\u003cbr /\u003e\n2、商品签收后，请立即开箱验货，如有破损，请在签收后\u003cspan\u003e8小时内\u003c/span\u003e联系在线客服；如因未及时验收一概视为商品完好无损，不再以外观划伤、变型、凹坑、破损为由进行退换货。\u003cbr /\u003e\n3、商品接受7天内无理由退换货，非商品质量原因造成的退货，用户需承担退货费用。\u003c/p\u003e\n","SupportModuleId":1},{"strSupportModuleName":"关于退换货","strSupportContent":"#### \u003cspan style='color:#0092D7'\u003e**退货标准**\u003c/span\u003e\n1、签收后7日内在不影响二次销售的情况下，可接受无理由退货，产品退回运费需用户承担。\n2、签收后15日内产品质量问题，可通过美的维修网点或联系在线客服，鉴定产品质量问题，并联系在线客服咨询换货。\n3、商家不支持不同品类或不同型号间的换货，换货仅支持同型号产品。\n4、购买套装产品后申请退货退款，无论任何原因，商家仅支持整个套装的退货退款，不支持套装内任一产品单独退货退款。\n5、滤芯类产品通水使用后，非产品质量问题不支持退换，请购买前确认清楚滤芯型号。\n6、口腔护理类产品(刷头/喷嘴/漱口水/牙膏牙线/口喷等)考虑到卫生问题，一经拆封视为已使用，不支持七天无理由退换货。\n\n\u003ctable\u003e\n  \u003ctr\u003e\n        \u003ctd style=\"width:120px;\"\u003e\u003cstrong\u003e\u003ccenter\u003e原因\u003c/td\u003e \n         \u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e型号\u003c/td\u003e \n        \u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e类别\u003c/td\u003e \n\t\u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e支持7天（含）退换货\u003c/td\u003e \n\t\u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e支持15天（含）换货\u003c/td\u003e \n\t\u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e客户是否承担运费\u003c/td\u003e \n\t\u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e所需凭证\u003c/td\u003e \n\u003ctr\u003e\n    \u003ctr\u003e\n        \u003ctd rowspan=\"4\"\u003e\u003ccenter\u003e客户原因\u003c/td\u003e  \n        \u003ctd \u003e\u003ccenter\u003e小家电\u003c/td\u003e \n        \u003ctd \u003e\u003ccenter\u003e未签收无理由退货\u003c/td\u003e \n\t\u003ctd \u003e\u003ccenter\u003e√\u003c/td\u003e \n\t\u003ctd \u003e\u003ccenter\u003e×\u003c/td\u003e \n\t\u003ctd \u003e\u003ccenter\u003e否\u003c/td\u003e \n        \u003ctd \u003e\u003ccenter\u003e无\u003c/td\u003e \t\n  \u003ctr\u003e\n        \u003ctd rowspan=\"1\"\u003e\u003ccenter\u003e小家电\u003c/td\u003e    \n        \u003ctd \u003e\u003ccenter\u003e已签收无理由退货\u003c/td\u003e \n        \u003ctd \u003e\u003ccenter\u003e√\u003c/td\u003e     \n\t\u003ctd \u003e\u003ccenter\u003e×\u003c/td\u003e \n\t\u003ctd \u003e\u003ccenter\u003e是\u003c/td\u003e \n\t\u003ctd \u003e\u003ccenter\u003e无\u003c/td\u003e \t\n \u003c/tr\u003e\n   \u003c/tr\u003e\n        \u003ctd rowspan=\"2\"\u003e\u003ccenter\u003e嵌入式家电\u003c/td\u003e    \n        \u003ctd \u003e\u003ccenter\u003e未签收无理由退货\u003c/td\u003e \n        \u003ctd \u003e\u003ccenter\u003e√\u003c/td\u003e     \n\t\u003ctd \u003e\u003ccenter\u003e×\u003c/td\u003e \n\t\u003ctd \u003e\u003ccenter\u003e是\u003c/td\u003e \n\t\u003ctd \u003e\u003ccenter\u003e无\u003c/td\u003e  \u003c/tr\u003e\n \u003c/tr\u003e\n        \u003c/tr\u003e\n        \u003ctd \u003e\u003ccenter\u003e已签收无理由退货\u003c/td\u003e \n        \u003ctd \u003e\u003ccenter\u003e√\u003c/td\u003e     \n\t\u003ctd \u003e\u003ccenter\u003e×\u003c/td\u003e \n\t\u003ctd \u003e\u003ccenter\u003e是\u003c/td\u003e \n\t\u003ctd \u003e\u003ccenter\u003e无\u003c/td\u003e \t\n \u003c/tr\u003e\n        \u003c/tr\u003e\n        \u003ctd \u003e\u003ccenter\u003e非客户原因\u003c/td\u003e  \n \t\u003ctd \u003e\u003ccenter\u003e家电\u003c/td\u003e\n        \u003ctd \u003e\u003ccenter\u003e质量问题\u003c/td\u003e  \n \t\u003ctd \u003e\u003ccenter\u003e√\u003c/td\u003e\n \t\u003ctd \u003e\u003ccenter\u003e√\u003c/td\u003e\n\t \u003ctd \u003e\u003ccenter\u003e否\u003c/td\u003e\n\t \u003ctd \u003e\u003ccenter\u003e照片/视频/检测报告\u003c/td\u003e\t \n    \u003c/tr\u003e\n    \u003c/tr\u003e\n\u003ctable\u003e\n\n#### \u003cspan style='color:#0092D7'\u003e**退货提示**\u003c/span\u003e\n1、如需退换货，请先联系商家客服申请退换货，经客服确认后再进行退回；如不联系并自主退回，退换货信息填写不完整无法确认客户信息的包裹，或发到付的包裹，商家一律拒收或作无主处理，造成的损失由退货方承担。\n2、退换货产品需要用户自行联系快递或物流寄回。\n3、所有的退货、换货，需保证产品的包装、泡沫、赠品、配件、说明书、发票等的完整性，如产品退回有损，客户需给予商家相应赔偿。（换货无需寄回赠品、发票）。\n\n#### \u003cspan style='color:#0092D7'\u003e**退换货涉及的运费等标准**\u003c/span\u003e\n\u003ctable\u003e\n  \u003ctr\u003e\n   \u003ctd style=\"width: 130px;\"\u003e\u003ccenter\u003e\u003cstrong\u003e产品大类\u003c/td\u003e\n   \u003ctd style=\"width: 100px;\"\u003e\u003ccenter\u003e\u003cstrong\u003e规格\u003c/td\u003e\n   \u003ctd style=\"width: 100px;\"\u003e\u003ccenter\u003e\u003cstrong\u003e签收前运费\u003c/td\u003e\n   \u003ctd style=\"width: 100px;\"\u003e\u003ccenter\u003e\u003cstrong\u003e签收后运费\u003c/td\u003e\n   \u003ctd style=\"width: 230px;\"\u003e\u003ccenter\u003e\u003cstrong\u003e退货注意事项\u003c/td\u003e  \n  \u003c/tr\u003e\n\u003ctr\u003e\n \u003ctr\u003e\n   \u003ctd style=\"width: 100px;\"\u003e\u003ccenter\u003e小家电商品\u003c/td\u003e\n   \u003ctd style=\"width: 100px;\"\u003e\u003ccenter\u003e所有型号\u003c/td\u003e\n   \u003ctd style=\"width: 100px;\"\u003e\u003ccenter\u003e/\u003c/td\u003e\n\u003ctd style=\"width: 100px;\"\u003e\u003ccenter\u003e物流公司收取\u003c/td\u003e\n   \u003ctd style=\"width: 230px;\"\u003e\u003ccenter\u003e1、产品需退回至售后单的仓库地址信息或客服提供的信息；\u003cbr /\u003e2、签收后7天无理由退换货需客户自行承担运费\u003c/td\u003e  \n  \u003c/tr\u003e\n \u003ctr\u003e\n   \u003ctd style=\"width: 100px;\"\u003e\u003ccenter\u003e嵌入式家电\u003c/td\u003e\n   \u003ctd style=\"width: 100px;\"\u003e\u003ccenter\u003e所有型号\u003c/td\u003e\n   \u003ctd style=\"width: 100px;\"\u003e\u003ccenter\u003e成交金额7.5%上限195元\u003c/td\u003e\n   \u003ctd style=\"width: 100px;\"\u003e\u003ccenter\u003e物流公司收取\u003c/td\u003e\n   \u003ctd style=\"width: 230px;\"\u003e\u003ccenter\u003e1、质量问题退货运费由商家承担；\u003cbr /\u003e2、非质量问题退货运费及运输风险由客户承担；\u003cbr /\u003e3、产品需退回至售后单的仓库地址信息或客服提供的信息；\n签收后7天无理由退货需客户自行承担运费；\u003cbr /\u003e4、所有的退货需保证产品、包装、泡沫、赠品、配件、说明书、发票的完整性；\u003cbr /\u003e 5.退货费用根据所在区域情况有所上下浮动；\u003c/td\u003e  \n  \u003c/tr\u003e\n\u003c/table\u003e","strSupportContentHtml":"\u003ch4\u003e\u003ca id=\"spanspan_0\"\u003e\u003c/a\u003e\u003cspan\u003e\u003cstrong\u003e退货标准\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\n\u003cp\u003e1、签收后7日内在不影响二次销售的情况下，可接受无理由退货，产品退回运费需用户承担。\u003cbr /\u003e\n2、签收后15日内产品质量问题，可通过美的维修网点或联系在线客服，鉴定产品质量问题，并联系在线客服咨询换货。\u003cbr /\u003e\n3、商家不支持不同品类或不同型号间的换货，换货仅支持同型号产品。\u003cbr /\u003e\n4、购买套装产品后申请退货退款，无论任何原因，商家仅支持整个套装的退货退款，不支持套装内任一产品单独退货退款。\u003cbr /\u003e\n5、滤芯类产品通水使用后，非产品质量问题不支持退换，请购买前确认清楚滤芯型号。\u003cbr /\u003e\n6、口腔护理类产品(刷头/喷嘴/漱口水/牙膏牙线/口喷等)考虑到卫生问题，一经拆封视为已使用，不支持七天无理由退换货。\u003c/p\u003e\n\u003ctable\u003e\n  \u003ctr\u003e\n        \u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e原因\u003c/td\u003e \n         \u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e型号\u003c/td\u003e \n        \u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e类别\u003c/td\u003e \n\t\u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e支持7天（含）退换货\u003c/td\u003e \n\t\u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e支持15天（含）换货\u003c/td\u003e \n\t\u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e客户是否承担运费\u003c/td\u003e \n\t\u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e所需凭证\u003c/td\u003e \n\u003ctr\u003e\n    \u003ctr\u003e\n        \u003ctd rowspan=\"4\"\u003e\u003ccenter\u003e客户原因\u003c/td\u003e  \n        \u003ctd\u003e\u003ccenter\u003e小家电\u003c/td\u003e \n        \u003ctd\u003e\u003ccenter\u003e未签收无理由退货\u003c/td\u003e \n\t\u003ctd\u003e\u003ccenter\u003e√\u003c/td\u003e \n\t\u003ctd\u003e\u003ccenter\u003e×\u003c/td\u003e \n\t\u003ctd\u003e\u003ccenter\u003e否\u003c/td\u003e \n        \u003ctd\u003e\u003ccenter\u003e无\u003c/td\u003e \t\n  \u003ctr\u003e\n        \u003ctd rowspan=\"1\"\u003e\u003ccenter\u003e小家电\u003c/td\u003e    \n        \u003ctd\u003e\u003ccenter\u003e已签收无理由退货\u003c/td\u003e \n        \u003ctd\u003e\u003ccenter\u003e√\u003c/td\u003e     \n\t\u003ctd\u003e\u003ccenter\u003e×\u003c/td\u003e \n\t\u003ctd\u003e\u003ccenter\u003e是\u003c/td\u003e \n\t\u003ctd\u003e\u003ccenter\u003e无\u003c/td\u003e \t\n \u003c/tr\u003e\n   \u003c/tr\u003e\n        \u003ctd rowspan=\"2\"\u003e\u003ccenter\u003e嵌入式家电\u003c/td\u003e    \n        \u003ctd\u003e\u003ccenter\u003e未签收无理由退货\u003c/td\u003e \n        \u003ctd\u003e\u003ccenter\u003e√\u003c/td\u003e     \n\t\u003ctd\u003e\u003ccenter\u003e×\u003c/td\u003e \n\t\u003ctd\u003e\u003ccenter\u003e是\u003c/td\u003e \n\t\u003ctd\u003e\u003ccenter\u003e无\u003c/td\u003e  \u003c/tr\u003e\n \u003c/tr\u003e\n        \u003c/tr\u003e\n        \u003ctd\u003e\u003ccenter\u003e已签收无理由退货\u003c/td\u003e \n        \u003ctd\u003e\u003ccenter\u003e√\u003c/td\u003e     \n\t\u003ctd\u003e\u003ccenter\u003e×\u003c/td\u003e \n\t\u003ctd\u003e\u003ccenter\u003e是\u003c/td\u003e \n\t\u003ctd\u003e\u003ccenter\u003e无\u003c/td\u003e \t\n \u003c/tr\u003e\n        \u003c/tr\u003e\n        \u003ctd\u003e\u003ccenter\u003e非客户原因\u003c/td\u003e  \n \t\u003ctd\u003e\u003ccenter\u003e家电\u003c/td\u003e\n        \u003ctd\u003e\u003ccenter\u003e质量问题\u003c/td\u003e  \n \t\u003ctd\u003e\u003ccenter\u003e√\u003c/td\u003e\n \t\u003ctd\u003e\u003ccenter\u003e√\u003c/td\u003e\n\t \u003ctd\u003e\u003ccenter\u003e否\u003c/td\u003e\n\t \u003ctd\u003e\u003ccenter\u003e照片/视频/检测报告\u003c/td\u003e\t \n    \u003c/tr\u003e\n    \u003c/tr\u003e\n\u003ctable\u003e\n\u003ch4\u003e\u003ca id=\"spanspan_61\"\u003e\u003c/a\u003e\u003cspan\u003e\u003cstrong\u003e退货提示\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\n\u003cp\u003e1、如需退换货，请先联系商家客服申请退换货，经客服确认后再进行退回；如不联系并自主退回，退换货信息填写不完整无法确认客户信息的包裹，或发到付的包裹，商家一律拒收或作无主处理，造成的损失由退货方承担。\u003cbr /\u003e\n2、退换货产品需要用户自行联系快递或物流寄回。\u003cbr /\u003e\n3、所有的退货、换货，需保证产品的包装、泡沫、赠品、配件、说明书、发票等的完整性，如产品退回有损，客户需给予商家相应赔偿。（换货无需寄回赠品、发票）。\u003c/p\u003e\n\u003ch4\u003e\u003ca id=\"spanspan_66\"\u003e\u003c/a\u003e\u003cspan\u003e\u003cstrong\u003e退换货涉及的运费等标准\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\n\u003ctable\u003e\n  \u003ctr\u003e\n   \u003ctd\u003e\u003ccenter\u003e\u003cstrong\u003e产品大类\u003c/td\u003e\n   \u003ctd\u003e\u003ccenter\u003e\u003cstrong\u003e规格\u003c/td\u003e\n   \u003ctd\u003e\u003ccenter\u003e\u003cstrong\u003e签收前运费\u003c/td\u003e\n   \u003ctd\u003e\u003ccenter\u003e\u003cstrong\u003e签收后运费\u003c/td\u003e\n   \u003ctd\u003e\u003ccenter\u003e\u003cstrong\u003e退货注意事项\u003c/td\u003e  \n  \u003c/tr\u003e\n\u003ctr\u003e\n \u003ctr\u003e\n   \u003ctd\u003e\u003ccenter\u003e小家电商品\u003c/td\u003e\n   \u003ctd\u003e\u003ccenter\u003e所有型号\u003c/td\u003e\n   \u003ctd\u003e\u003ccenter\u003e/\u003c/td\u003e\n\u003ctd\u003e\u003ccenter\u003e物流公司收取\u003c/td\u003e\n   \u003ctd\u003e\u003ccenter\u003e1、产品需退回至售后单的仓库地址信息或客服提供的信息；\u003cbr /\u003e2、签收后7天无理由退换货需客户自行承担运费\u003c/td\u003e  \n  \u003c/tr\u003e\n \u003ctr\u003e\n   \u003ctd\u003e\u003ccenter\u003e嵌入式家电\u003c/td\u003e\n   \u003ctd\u003e\u003ccenter\u003e所有型号\u003c/td\u003e\n   \u003ctd\u003e\u003ccenter\u003e成交金额7.5%上限195元\u003c/td\u003e\n   \u003ctd\u003e\u003ccenter\u003e物流公司收取\u003c/td\u003e\n   \u003ctd\u003e\u003ccenter\u003e1、质量问题退货运费由商家承担；\u003cbr /\u003e2、非质量问题退货运费及运输风险由客户承担；\u003cbr /\u003e3、产品需退回至售后单的仓库地址信息或客服提供的信息；\n签收后7天无理由退货需客户自行承担运费；\u003cbr /\u003e4、所有的退货需保证产品、包装、泡沫、赠品、配件、说明书、发票的完整性；\u003cbr /\u003e 5.退货费用根据所在区域情况有所上下浮动；\u003c/td\u003e  \n  \u003c/tr\u003e\n\u003c/table\u003e","SupportModuleId":2},{"strSupportModuleName":"关于发票","strSupportContent":"1、默认开具**普通增值税电子发票**。\u003cspan style='color:#FF0000'\u003e电子发票在发货后3个工作日内，将以短信或邮箱的形式发送到下单人手机；如遇618、11.11等大促期间，在发货后8个工作日内，将以短信或邮箱的形式发送到下单人手机；如遇税务系统升级或其他特殊情况，以公告或通知等为准。\u003c/span\u003e请注意查收，感谢您的支持！\n如未收到发票请联系商家客服帮您解决，感谢您的信任和支持！\n\n2、\u003cspan style='color:#0092D7'\u003e**纸质发票**\u003c/span\u003e：\n（1）为响应国务院以及国家税务总局关于加快电子发票推广应用的决策部署，自2020年1月1日起不再对消费者开具纸质增值税普通发票（空气净化器滤网除外），一律更新为开具增值税电子普通发票；\n\n（2）增值税电子普通发票的法律效力、基本用途、基本使用规定等与税务机关监制的普通发票相同，如需要纸质发票，可自行打印增值税电子普通发票的版式文件；\n\n（3）空气净化器滤网默认开具普通增值税纸质发票，在发货后3个工作日内寄出；如遇618、双十一等大促期间，发票在发货后8个工作日内寄出；如遇税务系统升级或其他特殊情况，以公告为准。\n\n3、商家所售产品为全新正品，品质保证：**开票公司为美的集团电商公司、美的集团旗下事业部、美的集团授权经销商、其他合作供货商等**，具体以实际开出为准。\n\n4、\u003cspan style='color:#0092D7'\u003e**发票金额**\u003c/span\u003e：\n开具的发票金额为商品实付金额（含税价格），不含礼品卡、家装基金、延保费、赠品或附带物件等。发票默认商品明细，暂不支持发票内容修改。\n\n5、\u003cspan style='color:#0092D7'\u003e**发票抬头**\u003c/span\u003e：\n发票抬头**默认为“个人”**，如需开具企业抬头的电子发票，请在付款前修改发票明细，选择“**企业**”，**必须要填写纳税人识别号**。\n\n6、\u003cspan style='color:#0092D7'\u003e**关于增值税专用发票**\u003c/span\u003e：\n（1）若需开增值税专用发票，请在下单时，发票选项选择“**增值税专用发票**”，并录入以下增值税专用发票资质信息和发票收件信息：\n**a、单位名称（必须是您公司营业执照上的全称）**\n**b、纳税人识别号（在营业执照（副本）一般为18位，请仔细核对后输入）** \n**c、开户银行名称（必须是您公司银行开户许可证上的开户银行）** \n**d、开户银行账号（必须是您公司开户许可证上的银行账号）**\n**e、单位注册地址（必须是您公司营业执照上的注册地址）**\n**f、单位电话（请提供能与您公司保持联系的有效电话）**\n**g、收票人姓名（请填写发票的收件人）**\n**h、收票人电话（请填写可以联系到发票收件人的手机号码）**\n**i、配送地址（请填写发票的收件地址）**\n注意：填写时请务必确保相关信息的真实性和准确性，将根据您所提供的信息开具增值税专用发票，如因填写失误造成发票开具错误，不提供重新开具增值税专用发票的服务。\n\n（2）增值税专用发票\u003cspan style='color:#FF0000'\u003e在提供专票资质信息并确认收货后16个工作日内寄出；如遇税务系统升级或其他特殊情况，以公告为准\u003c/span\u003e。寄出后（即16个工作日之后）可咨询在线客服获取发票寄出物流单号。\n如未收到发票请联系商家客服帮您解决，感谢您的信任和支持！\n\n（3）根据国家税法及发票管理相关规定，任何单位和个人不得要求他人为自己开具与实际经营业务情况不符的增值税专用发票【包括并不限于a.在没有货物采购或者没有接受应税劳务的情况下要求他人为自己开具增值税专用发票；b.虽有货物采购或者接受应税劳务但要求他人为自己开具数量或金额与实际情况不符的增值税专用发票】，否则属于“虚开增值税专用发票”。\n***商家主要为消费者零星购买提供增值税专用发票，如需大批量购买请经批量购买渠道购买并出具增值税专用发票。**\n\n（4）本平台是以生活消费为目的的个人用户进行零售交易的平台。如需进行企业采购的客户，可通过美的商城企业采购平台进行企业集中采购。\u003cspan style='color:#FF0000'\u003e针对以个人用户名义进行企业采购的订单（如：以多个个人用户名义下单，但各订单均要求同一的收货地址或发票抬头，且一个月内采购大家电数量超过10台/小家电数量超过20台），商家有权取消相应订单。\u003c/span\u003e如有企业采购需要的，请联系在线客服沟通。\n\n7、2019年4月1日起发货的订单，\u003cspan style='color:#FF0000'\u003e发票税率由16％变更为13％\u003c/span\u003e。\n","strSupportContentHtml":"\u003cp\u003e1、默认开具\u003cstrong\u003e普通增值税电子发票\u003c/strong\u003e。\u003cspan style='color:#FF0000'\u003e电子发票在发货后3个工作日内，将以短信或邮箱的形式发送到下单人手机；如遇618、11.11等大促期间，在发货后8个工作日内，将以短信或邮箱的形式发送到下单人手机；如遇税务系统升级或其他特殊情况，以公告或通知等为准。\u003c/span\u003e请注意查收，感谢您的支持！\u003cbr /\u003e\n如未收到发票请联系商家客服帮您解决，感谢您的信任和支持！\u003c/p\u003e\n\u003cp\u003e2、\u003cspan style='color:#0092D7'\u003e\u003cstrong\u003e纸质发票\u003c/strong\u003e\u003c/span\u003e：\u003cbr /\u003e\n（1）为响应国务院以及国家税务总局关于加快电子发票推广应用的决策部署，自2020年1月1日起不再对消费者开具纸质增值税普通发票（空气净化器滤网除外），一律更新为开具增值税电子普通发票；\u003c/p\u003e\n\u003cp\u003e（2）增值税电子普通发票的法律效力、基本用途、基本使用规定等与税务机关监制的普通发票相同，如需要纸质发票，可自行打印增值税电子普通发票的版式文件；\u003c/p\u003e\n\u003cp\u003e（3）空气净化器滤网默认开具普通增值税纸质发票，在发货后3个工作日内寄出；如遇618、双十一等大促期间，发票在发货后8个工作日内寄出；如遇税务系统升级或其他特殊情况，以公告为准。\u003c/p\u003e\n\u003cp\u003e3、商家所售产品为全新正品，品质保证：\u003cstrong\u003e开票公司为美的集团电商公司、美的集团旗下事业部、美的集团授权经销商、其他合作供货商等\u003c/strong\u003e，具体以实际开出为准。\u003c/p\u003e\n\u003cp\u003e4、\u003cspan style='color:#0092D7'\u003e\u003cstrong\u003e发票金额\u003c/strong\u003e\u003c/span\u003e：\u003cbr /\u003e\n开具的发票金额为商品实付金额（含税价格），不含礼品卡、家装基金、延保费、赠品或附带物件等。发票默认商品明细，暂不支持发票内容修改。\u003c/p\u003e\n\u003cp\u003e5、\u003cspan style='color:#0092D7'\u003e\u003cstrong\u003e发票抬头\u003c/strong\u003e\u003c/span\u003e：\u003cbr /\u003e\n发票抬头\u003cstrong\u003e默认为“个人”\u003c/strong\u003e，如需开具企业抬头的电子发票，请在付款前修改发票明细，选择“\u003cstrong\u003e企业\u003c/strong\u003e”，\u003cstrong\u003e必须要填写纳税人识别号\u003c/strong\u003e。\u003c/p\u003e\n\u003cp\u003e6、\u003cspan style='color:#0092D7'\u003e\u003cstrong\u003e关于增值税专用发票\u003c/strong\u003e\u003c/span\u003e：\u003cbr /\u003e\n（1）若需开增值税专用发票，请在下单时，发票选项选择“\u003cstrong\u003e增值税专用发票\u003c/strong\u003e”，并录入以下增值税专用发票资质信息和发票收件信息：\u003cbr /\u003e\n\u003cstrong\u003ea、单位名称（必须是您公司营业执照上的全称）\u003c/strong\u003e\u003cbr /\u003e\n\u003cstrong\u003eb、纳税人识别号（在营业执照（副本）一般为18位，请仔细核对后输入）\u003c/strong\u003e\u003cbr /\u003e\n\u003cstrong\u003ec、开户银行名称（必须是您公司银行开户许可证上的开户银行）\u003c/strong\u003e\u003cbr /\u003e\n\u003cstrong\u003ed、开户银行账号（必须是您公司开户许可证上的银行账号）\u003c/strong\u003e\u003cbr /\u003e\n\u003cstrong\u003ee、单位注册地址（必须是您公司营业执照上的注册地址）\u003c/strong\u003e\u003cbr /\u003e\n\u003cstrong\u003ef、单位电话（请提供能与您公司保持联系的有效电话）\u003c/strong\u003e\u003cbr /\u003e\n\u003cstrong\u003eg、收票人姓名（请填写发票的收件人）\u003c/strong\u003e\u003cbr 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