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\nPJ17C-M的功率为700W，用它煮米饭需要的时间要比800W、900W略长，一般用中高火加热，煮半斤米大概需要25分钟左右。注意不能完全用高火，不然会出现米饭半生不熟现象。烤1.2斤的鸡最好使用混合烧烤1档，时间在30分钟（900W炉子），如果是800W或者700W，时间请适当增加\n水溢出来的原因：1)水太多；2)高火时间太长；如果是自动菜单则表明米的分量少，相对高火时间过长。\n"},{"nFaqId":278,"nModuleId":24,"nFaqOrder":7,"strQuestion":"微波炉紫外线消毒的工作原理？","strAnswer":"紫外线消毒的工作原理是通过紫外线发射管发射紫外线，波长为254nm，处于微生物DNA，RNA的最大吸收波段，可以破坏酶蛋白，使蛋白质变性，改变核酸的生物活性，杀菌效果最佳；医院（病房、手术室）、公共场所（超市、展览会）、公共交通工具、办公室、家庭房间进行大面积、快速消毒、灭菌，都是使用紫外线消毒。"},{"nFaqId":279,"nModuleId":24,"nFaqOrder":8,"strQuestion":"为什么微波炉同型号的机子噪音大小不同？","strAnswer":"同型号的机子噪音大小不同是正常情况。首先要分清楚噪音是那里发出的，按住靠近变压器的外罩，看噪音是不是减少很多，如果减少，则请维修工上门在变压器上加减震块。"},{"nFaqId":280,"nModuleId":24,"nFaqOrder":9,"strQuestion":"微波炉炉腔有油污时，可使用洗洁精清洗吗？","strAnswer":"不能用带腐蚀性的清洁液清洗炉腔，否则会腐蚀炉腔抗菌涂层，出现炉腔涂层脱落。可以使用洗洁精清洗，清洗完后用微湿布擦拭干净即可。"},{"nFaqId":281,"nModuleId":24,"nFaqOrder":10,"strQuestion":"为什么要经常清洗微波炉云母片？","strAnswer":"云母片有污垢会导致打火，需要保持清洁，经常用湿布蘸上清洁液擦拭。"},{"nFaqId":282,"nModuleId":24,"nFaqOrder":11,"strQuestion":"微波炉变频电源的简单工作原理？","strAnswer":"将220V交流电直接进行整流滤波,得到一个直流低压,提供给方波振荡器,由振荡器产生一个高频方波高压.对该高频方波高压进行整流滤波,得到磁控管需要的直流高压。"},{"nFaqId":283,"nModuleId":24,"nFaqOrder":12,"strQuestion":"微波炉工作不加热是为什么？","strAnswer":"首先问清楚用户操作正确与否，炉子通电启动后什么状态，最好是在电话里教他简单操作一遍，使用一杯水，调节高火加热1分钟，看水是否温热。如果加热的过程中，炉灯、转盘都工作（可以在运行中通过门玻璃看到里面的玻璃转盘运转），可还不加热，则可以判断微波炉出了故障，需要维修人员上门服务。"},{"nFaqId":284,"nModuleId":24,"nFaqOrder":13,"strQuestion":"如何清洗微波炉腔内顽固油腻？","strAnswer":"清洗方法：\n1、在炉腔内放一点醋加热一分钟，趁热擦拭即可干净；2、使用湿布蘸上清洁液擦拭炉腔，然后擦干即可。"},{"nFaqId":285,"nModuleId":24,"nFaqOrder":14,"strQuestion":"微波炉炉腔内有异味怎么清除？","strAnswer":"用玻璃杯盛一杯清水,在清水中加入少许柠檬汁或食醋,放入微波炉用高火加至沸腾,待清水冷却后取出,用湿毛巾把炉腔擦干净即可。"},{"nFaqId":286,"nModuleId":24,"nFaqOrder":15,"strQuestion":"为什么微波炉一启动，个别家庭的电源出现跳闸现象？","strAnswer":"1、微波炉工作时功率输入很大，一般都大于或者等于1000W，如果用户家里电源负载能力很小或者电源保护器性能不良，就会出现通电跳闸现象；\n2、如果同一插座上并联了几种大功率电器，也会出现电源负载不够而跳闸现象。"},{"nFaqId":287,"nModuleId":24,"nFaqOrder":16,"strQuestion":"同样是美的微波炉为什么有的开门炉灯亮，有的不亮？","strAnswer":"因为内部电路设计不一样，一般电脑型微波炉开门都亮，机械型的大都开门灯不亮。"},{"nFaqId":288,"nModuleId":24,"nFaqOrder":17,"strQuestion":"炉腔内壁清洗方法","strAnswer":"用半湿的软布擦拭（含中性清洁剂，如洗洁精）"},{"nFaqId":289,"nModuleId":24,"nFaqOrder":18,"strQuestion":"微波炉选择智能菜单启动机器屏幕不显示倒计时，如何解释？","strAnswer":"顾客将食物放进微波炉炉腔里面后关上门－选择智能菜单－启动－屏幕不显示倒计时（必须在工作一段时间以后，微波炉内食物经过加热产生蒸气，湿度感应探头感应到了蒸气，发出响声提醒顾客，工作倒计时开始！）\n注意事项：食神蒸霸不能用于智能菜单；请使用蒸汽排放口较宽的器皿烹调食物，器皿可以不加盖的话尽量不加盖，这样做可以确保湿度感应器充分感应到加热食物时散发出来的水蒸气。\n"},{"nFaqId":290,"nModuleId":24,"nFaqOrder":19,"strQuestion":"为什么机械旋钮微波炉定时器不归零？","strAnswer":"定时器属于机械齿轮结构，当设置的时间小于5分钟时，不能直接将旋钮旋至所需时间，这样会导致其内部齿轮还未完全啮合，使得设置时间不准。正确的设置方法是：先将旋钮拧过5分钟，然后再旋回到需要设置的时间。有时候旋钮与定时器配合误差会导致旋钮指示未到零，而定时器已经归零现象，这是正常现象，因为在设计时，为了避免定时器卡死，旋钮与定时器配合已经留有了余量。 "},{"nFaqId":291,"nModuleId":24,"nFaqOrder":20,"strQuestion":"微波炉工作时为什么有时声音大，有时声音小或响声有时大有时小？","strAnswer":"这种现象肯定是发生在“非高火”状态。磁控管工作时声音大一些，磁控管停止工作时，声音明显小多了。同时，磁控管停止工作的一刹那，微波炉的灯会明显增亮很多。这些均是正常现象。"},{"nFaqId":292,"nModuleId":24,"nFaqOrder":21,"strQuestion":"“爱心3秒人性化，保护“心脏”常用常新”是什么意思？","strAnswer":"指得是用户按开始键，产品不会马上工作，等三秒以后才功能，主要是保护里面的元器件（缓冲电流对元器件的冲击）"},{"nFaqId":293,"nModuleId":24,"nFaqOrder":22,"strQuestion":"微波炉赠品小鸡蒸蛋器蒸蛋时要多少水？ 用蒸蛋器蒸蛋时爆炸怎么处理？\n\n","strAnswer":"没有准确的水量参考，建议用户多加点水防止干烧（250ML就可以）。蒸蛋器爆炸不是用户操作有问题，就是他的蒸蛋器变形，必须按照要求操作就没有问题，跟食神蒸霸的操作方法一样，如果微波炉没有损坏就可继续使用，如果有损坏就报修，但可能会向用户收费。 "},{"nFaqId":294,"nModuleId":24,"nFaqOrder":23,"strQuestion":"省电/取消/暂停是什么意思？","strAnswer":"在工作过程中按就是暂停的意思，在设定功能的过程中按就是取消的意思，在待机状态下按就是省电的意思 "},{"nFaqId":295,"nModuleId":24,"nFaqOrder":24,"strQuestion":"微波炉烧烤时有焦味是不是正常情况？","strAnswer":"烧烤的温度比较高，如果是把食物烤焦也是有可能的。需要用户自己先排除一下，是烤焦的食物发出来的味道还是机器烧焦的味道，如果是后者最好联系维修部处理"}],"nPolicyId":3,"strPolicyName":"微波炉、商用微波炉、微波烤箱、纯蒸炉、电烤箱售后包修服务政策","strPolicyDesc":"2016年微波炉、商用微波炉、微波烤箱、纯蒸炉、电烤箱售后包修服务政策","vecPolicyInfoList":[{"nClauseId":6,"nPolicyId":3,"nClauseOrder":1,"strClauseName":"2016年微波炉、商用微波炉、微波烤箱、纯蒸炉售后包修服务政策","strDetail":"一、全系列产品执行国家“三包”政策：售后服务实行全国联保，产品“三包”服务承诺如下：\n包修政策：整机1年，主要部件2年，易损部件另定；\n主要部件：磁控管、变频器、变压器、转盘电机、风扇电机、定时器、电脑板； \n易损部件：玻璃转盘、烤盘、说明书、保修卡不包修；\n\n二、注意事项：\n（1）保修期界定：以有效保修凭证的开具日期作为保修期的起始日期；没有有效保修凭证的，按出厂日期后6个月作为保修期的起始日期；若既无有效保修凭证也无出厂日期，则按该产品的最早上市日期后6个月作为保修期的起始日期；\n（2）保修凭证：全系列产品售后服务有效保修凭证为商用发票、机打小票或有效收据；\n（3）家用产品用于商业用途则一律包修半年；\n（4）换货只换主机，其他附件、赠品和彩包装不在换货范围之内；\n（5）样品机、处理打折机(等外品) 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id=\"spanspan_5\"\u003e\u003c/a\u003e\u003cspan\u003e\u003cstrong\u003e配送方式\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\n\u003cp\u003e1、小家电商品（微波炉等）会根据您的地址选择优质的快递公司进行配送，部分偏远乡村或者体积较大的商品超出范围和标准，可能会无法送货上门，需要您自提，请知悉；\u003cbr /\u003e\n2、大家电商品（嵌入式家电等）采用安得物流、百世物流、顺丰物流等发货。商家订单会自动流转到仓库，系统不支持修改地址，下单前请务必核对好地址，大电家体积较大，建议配送选择安装地址。（如因地址错误退货，需买家承担相应物流退回运费）无质量问题的商品因客户原因逾期不收货，自动退回运费由客户承担。\u003c/p\u003e\n\u003ch4\u003e\u003ca id=\"spanspan_9\"\u003e\u003c/a\u003e\u003cspan\u003e\u003cstrong\u003e送货上门标准\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\n\u003cp\u003e小家电商品：\u003cbr /\u003e\n1、偏远地区发EMS无法送货上门的区域拍下订单默认为客户自提。请务必从“ 省、市、县（区）镇（街道）、乡村 ”格式从大到小填写收货地址；考虑到客户安全，一般快递只允许送货到小区门口或楼下，如想快递送货上楼，可自行与快递协商，但不一定都可以给您送到楼上。\u003cbr /\u003e\n大家电商品：\u003cbr /\u003e\n1、下单前请务必核实自家楼梯、电梯以及室内门的宽窄是否符合尺寸，若因环境条件不符合以上要求导致产品不能送货入户并产生退货的情况，属于无理由退货，需要客户承担退回运费。\u003cbr /\u003e\n2、在网点派送范围内的大家电产品均可送货入户。请务必从“省、市、县（区）镇（街道）、乡村\u0026quot;\u0026quot; 格式从大到小填写并标明具体楼层和门牌号，否则物流有权不送上楼。如物流公司未按收货地址履行送货入户或者收取额外费用的，请联系在线客服予以解决。\u003cbr /\u003e\n3、地址较偏辟（如一些岛屿或交通阻塞地方），可能需要客户自提，请慎拍，退货需要客户承担退回运费。\u003c/p\u003e\n\u003ch4\u003e\u003ca id=\"spanspan_17\"\u003e\u003c/a\u003e\u003cspan\u003e\u003cstrong\u003e验货签收\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\n\u003cp\u003e1、商家销售商品为全新未开封，您签收商品时，\u003cspan\u003e请核实产品型号信息与您订购的产品是否一致，产品包装是否完好无损\u003c/span\u003e，如有破损请拍照后直接拒收，并及时联系商家在线客服。\u003cbr /\u003e\n2、商品签收后，请立即开箱验货，如有破损，请在签收后\u003cspan\u003e8小时内\u003c/span\u003e联系在线客服；如因未及时验收一概视为商品完好无损，不再以外观划伤、变型、凹坑、破损为由进行退换货。\u003cbr /\u003e\n3、商品接受7天内无理由退换货，非商品质量原因造成的退货，用户需承担退货费用。\u003c/p\u003e\n","SupportModuleId":1},{"strSupportModuleName":"关于退换货","strSupportContent":"#### \u003cspan 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     \u003ctd \u003e\u003ccenter\u003e√\u003c/td\u003e     \n\t\u003ctd \u003e\u003ccenter\u003e×\u003c/td\u003e \n\t\u003ctd \u003e\u003ccenter\u003e是\u003c/td\u003e \n\t\u003ctd \u003e\u003ccenter\u003e无\u003c/td\u003e  \u003c/tr\u003e\n \u003c/tr\u003e\n        \u003c/tr\u003e\n        \u003ctd \u003e\u003ccenter\u003e已签收无理由退货\u003c/td\u003e \n        \u003ctd \u003e\u003ccenter\u003e√\u003c/td\u003e     \n\t\u003ctd \u003e\u003ccenter\u003e×\u003c/td\u003e \n\t\u003ctd \u003e\u003ccenter\u003e是\u003c/td\u003e \n\t\u003ctd \u003e\u003ccenter\u003e无\u003c/td\u003e \t\n \u003c/tr\u003e\n        \u003c/tr\u003e\n        \u003ctd \u003e\u003ccenter\u003e非客户原因\u003c/td\u003e  \n \t\u003ctd \u003e\u003ccenter\u003e家电\u003c/td\u003e\n        \u003ctd \u003e\u003ccenter\u003e质量问题\u003c/td\u003e  \n \t\u003ctd \u003e\u003ccenter\u003e√\u003c/td\u003e\n \t\u003ctd \u003e\u003ccenter\u003e√\u003c/td\u003e\n\t \u003ctd \u003e\u003ccenter\u003e否\u003c/td\u003e\n\t \u003ctd \u003e\u003ccenter\u003e照片/视频/检测报告\u003c/td\u003e\t \n    \u003c/tr\u003e\n    \u003c/tr\u003e\n\u003ctable\u003e\n\n#### \u003cspan style='color:#0092D7'\u003e**退货提示**\u003c/span\u003e\n1、如需退换货，请先联系商家客服申请退换货，经客服确认后再进行退回；如不联系并自主退回，退换货信息填写不完整无法确认客户信息的包裹，或发到付的包裹，商家一律拒收或作无主处理，造成的损失由退货方承担。\n2、退换货产品需要用户自行联系快递或物流寄回。\n3、所有的退货、换货，需保证产品的包装、泡沫、赠品、配件、说明书、发票等的完整性，如产品退回有损，客户需给予商家相应赔偿。（换货无需寄回赠品、发票）。\n\n#### \u003cspan style='color:#0092D7'\u003e**退换货涉及的运费等标准**\u003c/span\u003e\n\u003ctable\u003e\n  \u003ctr\u003e\n   \u003ctd style=\"width: 130px;\"\u003e\u003ccenter\u003e\u003cstrong\u003e产品大类\u003c/td\u003e\n   \u003ctd style=\"width: 100px;\"\u003e\u003ccenter\u003e\u003cstrong\u003e规格\u003c/td\u003e\n   \u003ctd style=\"width: 100px;\"\u003e\u003ccenter\u003e\u003cstrong\u003e签收前运费\u003c/td\u003e\n   \u003ctd style=\"width: 100px;\"\u003e\u003ccenter\u003e\u003cstrong\u003e签收后运费\u003c/td\u003e\n   \u003ctd style=\"width: 230px;\"\u003e\u003ccenter\u003e\u003cstrong\u003e退货注意事项\u003c/td\u003e  \n  \u003c/tr\u003e\n\u003ctr\u003e\n \u003ctr\u003e\n   \u003ctd style=\"width: 100px;\"\u003e\u003ccenter\u003e小家电商品\u003c/td\u003e\n   \u003ctd style=\"width: 100px;\"\u003e\u003ccenter\u003e所有型号\u003c/td\u003e\n   \u003ctd style=\"width: 100px;\"\u003e\u003ccenter\u003e/\u003c/td\u003e\n\u003ctd style=\"width: 100px;\"\u003e\u003ccenter\u003e物流公司收取\u003c/td\u003e\n   \u003ctd style=\"width: 230px;\"\u003e\u003ccenter\u003e1、产品需退回至售后单的仓库地址信息或客服提供的信息；\u003cbr /\u003e2、签收后7天无理由退换货需客户自行承担运费\u003c/td\u003e  \n  \u003c/tr\u003e\n \u003ctr\u003e\n   \u003ctd style=\"width: 100px;\"\u003e\u003ccenter\u003e嵌入式家电\u003c/td\u003e\n   \u003ctd style=\"width: 100px;\"\u003e\u003ccenter\u003e所有型号\u003c/td\u003e\n   \u003ctd style=\"width: 100px;\"\u003e\u003ccenter\u003e成交金额7.5%上限195元\u003c/td\u003e\n   \u003ctd style=\"width: 100px;\"\u003e\u003ccenter\u003e物流公司收取\u003c/td\u003e\n   \u003ctd style=\"width: 230px;\"\u003e\u003ccenter\u003e1、质量问题退货运费由商家承担；\u003cbr /\u003e2、非质量问题退货运费及运输风险由客户承担；\u003cbr /\u003e3、产品需退回至售后单的仓库地址信息或客服提供的信息；\n签收后7天无理由退货需客户自行承担运费；\u003cbr /\u003e4、所有的退货需保证产品、包装、泡沫、赠品、配件、说明书、发票的完整性；\u003cbr /\u003e 5.退货费用根据所在区域情况有所上下浮动；\u003c/td\u003e  \n  \u003c/tr\u003e\n\u003c/table\u003e","strSupportContentHtml":"\u003ch4\u003e\u003ca id=\"spanspan_0\"\u003e\u003c/a\u003e\u003cspan\u003e\u003cstrong\u003e退货标准\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\n\u003cp\u003e1、签收后7日内在不影响二次销售的情况下，可接受无理由退货，产品退回运费需用户承担。\u003cbr /\u003e\n2、签收后15日内产品质量问题，可通过美的维修网点或联系在线客服，鉴定产品质量问题，并联系在线客服咨询换货。\u003cbr /\u003e\n3、商家不支持不同品类或不同型号间的换货，换货仅支持同型号产品。\u003cbr /\u003e\n4、购买套装产品后申请退货退款，无论任何原因，商家仅支持整个套装的退货退款，不支持套装内任一产品单独退货退款。\u003cbr /\u003e\n5、滤芯类产品通水使用后，非产品质量问题不支持退换，请购买前确认清楚滤芯型号。\u003cbr /\u003e\n6、口腔护理类产品(刷头/喷嘴/漱口水/牙膏牙线/口喷等)考虑到卫生问题，一经拆封视为已使用，不支持七天无理由退换货。\u003c/p\u003e\n\u003ctable\u003e\n  \u003ctr\u003e\n        \u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e原因\u003c/td\u003e \n         \u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e型号\u003c/td\u003e \n        \u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e类别\u003c/td\u003e \n\t\u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e支持7天（含）退换货\u003c/td\u003e \n\t\u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e支持15天（含）换货\u003c/td\u003e \n\t\u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e客户是否承担运费\u003c/td\u003e \n\t\u003ctd\u003e\u003cstrong\u003e\u003ccenter\u003e所需凭证\u003c/td\u003e \n\u003ctr\u003e\n    \u003ctr\u003e\n        \u003ctd rowspan=\"4\"\u003e\u003ccenter\u003e客户原因\u003c/td\u003e  \n        \u003ctd\u003e\u003ccenter\u003e小家电\u003c/td\u003e \n        \u003ctd\u003e\u003ccenter\u003e未签收无理由退货\u003c/td\u003e \n\t\u003ctd\u003e\u003ccenter\u003e√\u003c/td\u003e \n\t\u003ctd\u003e\u003ccenter\u003e×\u003c/td\u003e \n\t\u003ctd\u003e\u003ccenter\u003e否\u003c/td\u003e \n        \u003ctd\u003e\u003ccenter\u003e无\u003c/td\u003e \t\n  \u003ctr\u003e\n        \u003ctd rowspan=\"1\"\u003e\u003ccenter\u003e小家电\u003c/td\u003e    \n        \u003ctd\u003e\u003ccenter\u003e已签收无理由退货\u003c/td\u003e \n        \u003ctd\u003e\u003ccenter\u003e√\u003c/td\u003e     \n\t\u003ctd\u003e\u003ccenter\u003e×\u003c/td\u003e \n\t\u003ctd\u003e\u003ccenter\u003e是\u003c/td\u003e \n\t\u003ctd\u003e\u003ccenter\u003e无\u003c/td\u003e \t\n \u003c/tr\u003e\n   \u003c/tr\u003e\n        \u003ctd rowspan=\"2\"\u003e\u003ccenter\u003e嵌入式家电\u003c/td\u003e    \n        \u003ctd\u003e\u003ccenter\u003e未签收无理由退货\u003c/td\u003e \n        \u003ctd\u003e\u003ccenter\u003e√\u003c/td\u003e     \n\t\u003ctd\u003e\u003ccenter\u003e×\u003c/td\u003e \n\t\u003ctd\u003e\u003ccenter\u003e是\u003c/td\u003e \n\t\u003ctd\u003e\u003ccenter\u003e无\u003c/td\u003e  \u003c/tr\u003e\n \u003c/tr\u003e\n        \u003c/tr\u003e\n        \u003ctd\u003e\u003ccenter\u003e已签收无理由退货\u003c/td\u003e \n        \u003ctd\u003e\u003ccenter\u003e√\u003c/td\u003e     \n\t\u003ctd\u003e\u003ccenter\u003e×\u003c/td\u003e \n\t\u003ctd\u003e\u003ccenter\u003e是\u003c/td\u003e \n\t\u003ctd\u003e\u003ccenter\u003e无\u003c/td\u003e \t\n \u003c/tr\u003e\n        \u003c/tr\u003e\n        \u003ctd\u003e\u003ccenter\u003e非客户原因\u003c/td\u003e  \n \t\u003ctd\u003e\u003ccenter\u003e家电\u003c/td\u003e\n        \u003ctd\u003e\u003ccenter\u003e质量问题\u003c/td\u003e  \n \t\u003ctd\u003e\u003ccenter\u003e√\u003c/td\u003e\n \t\u003ctd\u003e\u003ccenter\u003e√\u003c/td\u003e\n\t \u003ctd\u003e\u003ccenter\u003e否\u003c/td\u003e\n\t \u003ctd\u003e\u003ccenter\u003e照片/视频/检测报告\u003c/td\u003e\t \n    \u003c/tr\u003e\n    \u003c/tr\u003e\n\u003ctable\u003e\n\u003ch4\u003e\u003ca id=\"spanspan_61\"\u003e\u003c/a\u003e\u003cspan\u003e\u003cstrong\u003e退货提示\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\n\u003cp\u003e1、如需退换货，请先联系商家客服申请退换货，经客服确认后再进行退回；如不联系并自主退回，退换货信息填写不完整无法确认客户信息的包裹，或发到付的包裹，商家一律拒收或作无主处理，造成的损失由退货方承担。\u003cbr /\u003e\n2、退换货产品需要用户自行联系快递或物流寄回。\u003cbr /\u003e\n3、所有的退货、换货，需保证产品的包装、泡沫、赠品、配件、说明书、发票等的完整性，如产品退回有损，客户需给予商家相应赔偿。（换货无需寄回赠品、发票）。\u003c/p\u003e\n\u003ch4\u003e\u003ca id=\"spanspan_66\"\u003e\u003c/a\u003e\u003cspan\u003e\u003cstrong\u003e退换货涉及的运费等标准\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\n\u003ctable\u003e\n  \u003ctr\u003e\n   \u003ctd\u003e\u003ccenter\u003e\u003cstrong\u003e产品大类\u003c/td\u003e\n   \u003ctd\u003e\u003ccenter\u003e\u003cstrong\u003e规格\u003c/td\u003e\n   \u003ctd\u003e\u003ccenter\u003e\u003cstrong\u003e签收前运费\u003c/td\u003e\n   \u003ctd\u003e\u003ccenter\u003e\u003cstrong\u003e签收后运费\u003c/td\u003e\n   \u003ctd\u003e\u003ccenter\u003e\u003cstrong\u003e退货注意事项\u003c/td\u003e  \n  \u003c/tr\u003e\n\u003ctr\u003e\n \u003ctr\u003e\n   \u003ctd\u003e\u003ccenter\u003e小家电商品\u003c/td\u003e\n   \u003ctd\u003e\u003ccenter\u003e所有型号\u003c/td\u003e\n   \u003ctd\u003e\u003ccenter\u003e/\u003c/td\u003e\n\u003ctd\u003e\u003ccenter\u003e物流公司收取\u003c/td\u003e\n   \u003ctd\u003e\u003ccenter\u003e1、产品需退回至售后单的仓库地址信息或客服提供的信息；\u003cbr /\u003e2、签收后7天无理由退换货需客户自行承担运费\u003c/td\u003e  \n  \u003c/tr\u003e\n \u003ctr\u003e\n   \u003ctd\u003e\u003ccenter\u003e嵌入式家电\u003c/td\u003e\n   \u003ctd\u003e\u003ccenter\u003e所有型号\u003c/td\u003e\n   \u003ctd\u003e\u003ccenter\u003e成交金额7.5%上限195元\u003c/td\u003e\n   \u003ctd\u003e\u003ccenter\u003e物流公司收取\u003c/td\u003e\n   \u003ctd\u003e\u003ccenter\u003e1、质量问题退货运费由商家承担；\u003cbr /\u003e2、非质量问题退货运费及运输风险由客户承担；\u003cbr /\u003e3、产品需退回至售后单的仓库地址信息或客服提供的信息；\n签收后7天无理由退货需客户自行承担运费；\u003cbr /\u003e4、所有的退货需保证产品、包装、泡沫、赠品、配件、说明书、发票的完整性；\u003cbr /\u003e 5.退货费用根据所在区域情况有所上下浮动；\u003c/td\u003e  \n  \u003c/tr\u003e\n\u003c/table\u003e","SupportModuleId":2},{"strSupportModuleName":"关于发票","strSupportContent":"1、默认开具**普通增值税电子发票**。\u003cspan style='color:#FF0000'\u003e电子发票在发货后3个工作日内，将以短信或邮箱的形式发送到下单人手机；如遇618、11.11等大促期间，在发货后8个工作日内，将以短信或邮箱的形式发送到下单人手机；如遇税务系统升级或其他特殊情况，以公告或通知等为准。\u003c/span\u003e请注意查收，感谢您的支持！\n如未收到发票请联系商家客服帮您解决，感谢您的信任和支持！\n\n2、\u003cspan style='color:#0092D7'\u003e**纸质发票**\u003c/span\u003e：\n（1）为响应国务院以及国家税务总局关于加快电子发票推广应用的决策部署，自2020年1月1日起不再对消费者开具纸质增值税普通发票（空气净化器滤网除外），一律更新为开具增值税电子普通发票；\n\n（2）增值税电子普通发票的法律效力、基本用途、基本使用规定等与税务机关监制的普通发票相同，如需要纸质发票，可自行打印增值税电子普通发票的版式文件；\n\n（3）空气净化器滤网默认开具普通增值税纸质发票，在发货后3个工作日内寄出；如遇618、双十一等大促期间，发票在发货后8个工作日内寄出；如遇税务系统升级或其他特殊情况，以公告为准。\n\n3、商家所售产品为全新正品，品质保证：**开票公司为美的集团电商公司、美的集团旗下事业部、美的集团授权经销商、其他合作供货商等**，具体以实际开出为准。\n\n4、\u003cspan style='color:#0092D7'\u003e**发票金额**\u003c/span\u003e：\n开具的发票金额为商品实付金额（含税价格），不含礼品卡、家装基金、延保费、赠品或附带物件等。发票默认商品明细，暂不支持发票内容修改。\n\n5、\u003cspan style='color:#0092D7'\u003e**发票抬头**\u003c/span\u003e：\n发票抬头**默认为“个人”**，如需开具企业抬头的电子发票，请在付款前修改发票明细，选择“**企业**”，**必须要填写纳税人识别号**。\n\n6、\u003cspan style='color:#0092D7'\u003e**关于增值税专用发票**\u003c/span\u003e：\n（1）若需开增值税专用发票，请在下单时，发票选项选择“**增值税专用发票**”，并录入以下增值税专用发票资质信息和发票收件信息：\n**a、单位名称（必须是您公司营业执照上的全称）**\n**b、纳税人识别号（在营业执照（副本）一般为18位，请仔细核对后输入）** \n**c、开户银行名称（必须是您公司银行开户许可证上的开户银行）** \n**d、开户银行账号（必须是您公司开户许可证上的银行账号）**\n**e、单位注册地址（必须是您公司营业执照上的注册地址）**\n**f、单位电话（请提供能与您公司保持联系的有效电话）**\n**g、收票人姓名（请填写发票的收件人）**\n**h、收票人电话（请填写可以联系到发票收件人的手机号码）**\n**i、配送地址（请填写发票的收件地址）**\n注意：填写时请务必确保相关信息的真实性和准确性，将根据您所提供的信息开具增值税专用发票，如因填写失误造成发票开具错误，不提供重新开具增值税专用发票的服务。\n\n（2）增值税专用发票\u003cspan style='color:#FF0000'\u003e在提供专票资质信息并确认收货后16个工作日内寄出；如遇税务系统升级或其他特殊情况，以公告为准\u003c/span\u003e。寄出后（即16个工作日之后）可咨询在线客服获取发票寄出物流单号。\n如未收到发票请联系商家客服帮您解决，感谢您的信任和支持！\n\n（3）根据国家税法及发票管理相关规定，任何单位和个人不得要求他人为自己开具与实际经营业务情况不符的增值税专用发票【包括并不限于a.在没有货物采购或者没有接受应税劳务的情况下要求他人为自己开具增值税专用发票；b.虽有货物采购或者接受应税劳务但要求他人为自己开具数量或金额与实际情况不符的增值税专用发票】，否则属于“虚开增值税专用发票”。\n***商家主要为消费者零星购买提供增值税专用发票，如需大批量购买请经批量购买渠道购买并出具增值税专用发票。**\n\n（4）本平台是以生活消费为目的的个人用户进行零售交易的平台。如需进行企业采购的客户，可通过美的商城企业采购平台进行企业集中采购。\u003cspan style='color:#FF0000'\u003e针对以个人用户名义进行企业采购的订单（如：以多个个人用户名义下单，但各订单均要求同一的收货地址或发票抬头，且一个月内采购大家电数量超过10台/小家电数量超过20台），商家有权取消相应订单。\u003c/span\u003e如有企业采购需要的，请联系在线客服沟通。\n\n7、2019年4月1日起发货的订单，\u003cspan style='color:#FF0000'\u003e发票税率由16％变更为13％\u003c/span\u003e。\n","strSupportContentHtml":"\u003cp\u003e1、默认开具\u003cstrong\u003e普通增值税电子发票\u003c/strong\u003e。\u003cspan style='color:#FF0000'\u003e电子发票在发货后3个工作日内，将以短信或邮箱的形式发送到下单人手机；如遇618、11.11等大促期间，在发货后8个工作日内，将以短信或邮箱的形式发送到下单人手机；如遇税务系统升级或其他特殊情况，以公告或通知等为准。\u003c/span\u003e请注意查收，感谢您的支持！\u003cbr /\u003e\n如未收到发票请联系商家客服帮您解决，感谢您的信任和支持！\u003c/p\u003e\n\u003cp\u003e2、\u003cspan style='color:#0092D7'\u003e\u003cstrong\u003e纸质发票\u003c/strong\u003e\u003c/span\u003e：\u003cbr /\u003e\n（1）为响应国务院以及国家税务总局关于加快电子发票推广应用的决策部署，自2020年1月1日起不再对消费者开具纸质增值税普通发票（空气净化器滤网除外），一律更新为开具增值税电子普通发票；\u003c/p\u003e\n\u003cp\u003e（2）增值税电子普通发票的法律效力、基本用途、基本使用规定等与税务机关监制的普通发票相同，如需要纸质发票，可自行打印增值税电子普通发票的版式文件；\u003c/p\u003e\n\u003cp\u003e（3）空气净化器滤网默认开具普通增值税纸质发票，在发货后3个工作日内寄出；如遇618、双十一等大促期间，发票在发货后8个工作日内寄出；如遇税务系统升级或其他特殊情况，以公告为准。\u003c/p\u003e\n\u003cp\u003e3、商家所售产品为全新正品，品质保证：\u003cstrong\u003e开票公司为美的集团电商公司、美的集团旗下事业部、美的集团授权经销商、其他合作供货商等\u003c/strong\u003e，具体以实际开出为准。\u003c/p\u003e\n\u003cp\u003e4、\u003cspan style='color:#0092D7'\u003e\u003cstrong\u003e发票金额\u003c/strong\u003e\u003c/span\u003e：\u003cbr /\u003e\n开具的发票金额为商品实付金额（含税价格），不含礼品卡、家装基金、延保费、赠品或附带物件等。发票默认商品明细，暂不支持发票内容修改。\u003c/p\u003e\n\u003cp\u003e5、\u003cspan style='color:#0092D7'\u003e\u003cstrong\u003e发票抬头\u003c/strong\u003e\u003c/span\u003e：\u003cbr 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style='color:#FF0000'\u003e针对以个人用户名义进行企业采购的订单（如：以多个个人用户名义下单，但各订单均要求同一的收货地址或发票抬头，且一个月内采购大家电数量超过10台/小家电数量超过20台），商家有权取消相应订单。\u003c/span\u003e如有企业采购需要的，请联系在线客服沟通。\u003c/p\u003e\n\u003cp\u003e7、2019年4月1日起发货的订单，\u003cspan style='color:#FF0000'\u003e发票税率由16％变更为13％\u003c/span\u003e。\u003c/p\u003e\n","SupportModuleId":3},{"strSupportModuleName":"保修政策","strSupportContent":"## 安装与保修\n#### \u003cspan style='color:#0092D7'\u003e**关于保修**\u003c/span\u003e\n![厨房小电保修期20210602.jpg](//pic.mdcdn.cn/pc/pic/202106/d36675b3df593e5dc07e3e7aceffbdee.jpg)\n\n\u003cspan style='color:#FF0000'\u003e免责条款一下列情況不属“三包”范围，预约服务点可实行收费维修\u003c/span\u003e：\n1、消费者因搬运、使用、维护、保管不当造成损坏的；\n2、非我公司指定的维修点安装、维修造成损坏的（包括消费者自行安装或拆卸修理的）；\n3、无包修卡及有效发票或购买证明的，且无法证明属于包修期内的；\n4、发票或包修卡与实物不符或涂改的；\n5、因不可抗拒的自然灾害造成损坏的；\n6、超过包修期的；\n7、使用环境（如电压、湿度、温度、通风条件等）不合产品说明书的表述，造成损坏。","strSupportContentHtml":"\u003ch2\u003e\u003ca id=\"_0\"\u003e\u003c/a\u003e安装与保修\u003c/h2\u003e\n\u003ch4\u003e\u003ca 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